Contact KOUNOU - We are always ready for your consultation and cooperation

Whether you have any questions, suggestions or cooperation intentions, please feel free to contact us through the following ways

Japan Address

Store Business Hours: Monday to Sunday, 9:15 AM - 5:30 PM, Closed on Thursdays

Contact Phone Number: +81 06-6152-9705

General Inquiries: info@kounou-coffee.com

Yunnan Coffee Farm,China

Store Business Hours: Monday to Friday, 9:00 AM - 5:30 PM

General Inquiries: info@kounou-coffee.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Where do KOUNOU's green coffee beans mainly come from?

Our green coffee beans mainly come from two sources:

First, we have our own coffee plantations in Dehong, Yunnan, which possess unique natural conditions and authentic Yunnan small-bean coffee varieties. The entire process is monitored by our agronomists to ensure the quality of the green beans.

Second, we have established stable cooperative relationships with high-quality producing areas in Southeast Asia, such as Myanmar and Thailand, from which we directly import premium green beans. In addition, we specially select top-grade green beans from world-renowned producing areas such as Ethiopia, Indonesia, and Panama to meet the diverse needs of different customers.

What are the features of KOUNOU's custom roasting service, and who is it suitable for?

We have a professional team of experienced roasters from Japan and China, using state-of-the-art roasting equipment. We can provide various roasting services from light to dark roasts according to customers' specific requirements. Whether you prefer a soft and balanced taste or a rich and full-bodied flavor, we can tailor the most suitable roasting curve for you. Our custom roasting service is particularly suitable for high-end restaurants and chain coffee shops that have high requirements for coffee quality and uniqueness. We also welcome individual consumers who pursue personalized tastes to try our service.

How can I purchase KOUNOU's coffee products in Japan?

Our main sales channels in Japan include e-commerce platforms such as Amazon Japan and our own Shopify store. You can choose from our various coffee products online at any time, and we provide express delivery services covering all of Japan. At the same time, to facilitate loyal customers who like to make repeat purchases, we have specially launched a flexible subscription service. You can choose weekly, biweekly, or monthly regular deliveries according to your drinking frequency. The system will automatically select the freshest coffee beans of the season for you, allowing you to enjoy a high-quality and convenient coffee experience at home.

What are the unique advantages of KOUNOU's coffee products in the Japanese market?

The biggest feature of our coffee products is the perfect combination of specialty coffee beans from high-quality producing areas in Yunnan and Southeast Asia with Japanese craftsmanship in roasting. From the origin to roasting and packaging, we strictly control every step to ensure that the final product presented to Japanese consumers is a cup of excellent quality coffee with a unique flavor. We have also launched convenient products such as drip coffee bags for the Japanese market, as well as plans to introduce specialty products that incorporate Japanese local elements, such as matcha coffee and sakura coffee. Whether pursuing traditional quality or innovative experiences, Japanese consumers can find their favorite choices at KOUNOU.

Does KOUNOU support the supply of coffee beans to local coffee shops and restaurants in Japan?

Yes, in the Japanese market, we not only provide high-quality coffee products to end consumers but also offer stable coffee bean supply services to commercial customers such as coffee shops and restaurants. We can provide green beans or roasted beans according to customers' specific needs and assist them in choosing the most suitable coffee bean varieties and roast levels. We have a dedicated sales team and a well-developed warehousing and logistics system in Japan to provide timely and flexible supply services to our customers. At the same time, we also welcome coffee shop and restaurant customers to visit our roasting workshops and tasting centers in Japan to communicate face-to-face with our coffee experts and receive more professional advice and support.

 

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